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January Caregiver CE Class

 

January 29, 2025
1:30 PM - 3:00 PM
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This month's AALHA Caregiver CE class is designed to help facilities better understand the role of the Ombudsman and how to work with this important resource effectively.

  • What the Ombudsman does and how they advocate for residents.
  • How to reach out to the Ombudsman when issues arise.
  • Tips for resolving concerns and improving communication.
  • Ways to ensure compliance while providing quality care.

Presented by:

Danielle Sanders 
Ombudsman Specialist

Danielle Sanders has been working with older adults for over 20 years in various disciplines of the healthcare industry. She was a caregiver and CNA for many years. She also has worked as a manager in Assisted Living She was with the Area Agency on Aging Region 1, Phoenix as an ombudsman and was hired as the Long-Term Care Ombudsman Training and Outreach Specialist in February 2023. She holds a Bachelor of Science in Communication Arts. Danielle graduated with a Master of Science in Aging and Health Innovation from Arizona State University in 2023. In 2024 Danielle was invited to join the advisory board for the ASU Masters of Science Program in Aging. She is a member of the American Society on Aging, ASA and was recently selected to serve on their Advisory Board for the Department of Aging and Culture. Danielle is also a member of the Gerontological Society of America, GSA, and is certified as a professional gerontologist. She enjoys social dancing, reading, and spending time with her husband, family, and friends.

Lisa Pollock 
Ombudsman Specialist

Lisa Pollock has served as the State Long-Term Care Ombudsman for Arizona since February of 2020. She is a former Dementia Program Director in skilled nursing homes, a former Guardianship Specialist with Adult Protective Services in Oklahoma, has experience working in a psychiatric hospital and as a hospice volunteer. Lisa currently serves as the Co-Chair for the Resident Access and Equality Committee for the National Association of State Ombudsman Programs, a member of the Vulnerable Adult System Study Committee and has joined the Alzheimer’s Disease and Related Disorders Subcommittee under the Governor’s Advisory Council on Aging. She obtained a Master’s in Gerontology from the University of South Florida and has worked with older adults in Florida, Oklahoma, Montana, and now Arizona. Lisa is honored to be able to advocate for long-term care residents and their families in Arizona and greatly enjoys the many outdoor recreational opportunities Arizona has to offer.

NCIA and In-Service certificates are available.

Tickets

$0.00 AALHA Member - 1 CEU (1 hour approved)

$0.00 Non-Member: CAREGIVER Free In-Service Certificate (Non-CEU)

$10.00 Non-Member: MANAGER Cost $10 for 1 CEU (1 hour approved)

$50.00 Meeting Sponsor (includes 10 min. presentation at beginning of meeting)